Terms of use & privacy policy

Privacy policy introduction

We take your privacy seriously. This privacy policy ("Policy") describes how Starkey Hearing Technologies collects, uses, and shares personal information from users of our website located at www.starkey.com (“Website”). Starkey operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information collected through the Website. Any transmission of personal information is at your own risk. For a listing of all entities, please click here.

This Policy was last revised on October 30, 2018. You can read the previous version here: click here. The policy changes include providing our Data Protection Officer’s contact information and instruction on how to exercise your rights regarding the personal data we have collected about you. The changes also include clarifications about how we use your personal data and how we protect it. We also added explanations on any information we share with third parties and our use of cookies (e.g., the type of cookies used and instructions for how to disable the use of cookies on our site).

Who We Are With respect to your rights under applicable data protection laws, Starkey’s Data Protection Officer can be contacted at:

Starkey Hearing Technologies
Attn: Data Protection Officer
9505 Hamilton Road
Eden Prairie, MN 55344

1-800-627-5762
+1-952-995-6608

Data_Privacy@starkey.com

Changes to This Policy. This Policy will be updated periodically. If we change anything important (information we collect, how we use it, or why), we will highlight those changes at the top of the Policy.

  • Information Starkey gathers and tracks

    We gather three types of information about users:

    • Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, state and zip code. We collect this information to respond to requests from users, customize our features for individual visitors who are Starkey customers and to notify customers about updates to our site and products or services.

    • Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses and information collected through tracking technologies such as cookies and web beacons. Information Starkey gathers through aggregated tracking is used to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.

    • Chat sessions. If you use Starkey's online chat capability with our Customer Service group, the chat information may be stored for quality control purposes.

  • Policy amendment

    Starkey approaches Internet communications with a strong commitment to individual privacy rights and concerns. As the Internet evolves, our policy will continue to change and develop. We therefore reserve the right to amend this Privacy Policy at any time with or without prior notice. Please check this page periodically for changes. Your continued use of the sites following any changes to this Privacy Policy will constitute your acceptance of such changes.

  • Use of personal information

    Starkey Hearing Technologies strictly protects the security of your personal information and honors your choices for its intended use. We disclose your information to no third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for those limited purposes. We use your information solely to fulfill services, transact a purchase, and help us improve our website and product offering to you. Notwithstanding any other provision to the contrary, Starkey Hearing Technologies reserves the right to cooperate with local, state and federal officials in any investigation relating to any purported illegal activity(ies) and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by Starkey Hearing Technologies to law enforcement authorities or other relevant or related third parties.

    Your information may be stored and processed in the United States or any other country in which Starkey Hearing Technologies or its affiliates, subsidiaries or agents maintain facilities. Your information may be stored and processed in countries with different data protection standards than your country of residence. By using this site and providing Starkey Hearing Technologies with your personal information, you agree that you have read this policy and consent to any transfer, processing or storing of your information outside of your country of residence.

  • Accessing and correcting your information

    You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.

  • Your California privacy rights

    California Civil Code § 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal information to third-parties for their direct marketing purposes. To make such a request, please contact us and indicate whether you are a California resident.

    California law requires us to let you know how we respond to web browser “Do Not Track” signals. Our Website does not currently support “Do Not Track” codes. That is, Starkey does not currently respond to or take any action with regard to “Do Not Track” requests.

  • Users outside of the U.S.

    Your information may be stored and processed in the United States or any other country in which Starkey or its affiliates, subsidiaries or agents maintain facilities. Your information may be processed in countries with different data protection standards than your country of residence. By using this site and providing Starkey with your personal information, you agree that you have read this policy and consent to any transfer, processing or storing of your information outside of your country of residence. 

  • Children

    Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.

  • Cookies and other automatic data collection technologies

    As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

    • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
    • Information about your computer and internet connection, including your IP address, operating system and browser type.
    • The Website may use "cookies" and other technologies such as pixel tags and web beacons.

    We may place a text file called a "cookie" in the browser files of your computer. Starkey uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help you to participate more actively in some features.

    Our Website permits you to use a third party social networking platform such as Facebook, Twitter, and Google+. This includes use of social media plugins such as Facebook "Like", Tweet and Google "+1" buttons, etc. When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to disclosure of such information. In addition, these social networking platforms may collect information about you, including your use of the Website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Websites from time to time.

  • Healthcare disclaimer

    The information presented on starkey.co.nz or starkeypro.com is not intended to be medical advice and should not be relied upon as such. If you suspect a hearing problem, Starkey Hearing Technologies strongly urges you to consult with a qualified physician or hearing professional.

  • Links to other websites and services

    The Starkey Websites may contain links to other sites that are not under our control. These Websites have their own policies regarding privacy. You should review those policies when visiting the Websites. Starkey has no responsibility for linked websites and is not responsible for the content of any such site. Starkey provides these links solely for the convenience and information of our visitors.

  • Security

    Starkey operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

  • Entire agreement

    The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Starkey with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

  • Contact us

    If you have questions about the Privacy Policy or your experience with any of our sites, please contact us.