Thrive app setup

Below are step-by-step instructions on how to set up and connect your hearing aids with the Thrive app. Check your phone compatibility from a list of compatible devices.

Apple Mobile Device

Follow the instructions below to connect your hearing aids to your Apple mobile device. If your hearing aids ever lose connection to your mobile device, repeat the instructions below to reconnect.

  1. Ensure Bluetooth is enabled on your mobile device. Within the Settings menu go to Bluetooth and toggle to On.
  2. Return to the Settings menu and tap General > Accessibility > MFi Hearing Devices.
  3. While the Apple mobile device searches for available devices, power your hearing aids off then on to put them into pairing mode.
  4. When the hearing aids are discovered, you will see your hearing aid name (“Michelle’s Hearing Aids”) under Devices.
  5. Tap on your hearing aid name to connect your hearing aids to the mobile device.
  6. You will see two pairing requests (one for each hearing aid). Select Pair for each request. These requests may be several seconds apart.
  7. When pairing is complete, your hearing aid name will change from black to blue.

Android Mobile Device

Follow the instructions below to connect your hearing aids to your Android mobile device. If your hearing aids ever lose connection to your mobile device, repeat the instructions below to reconnect.

  1. Tap the Settings icon on your mobile device.
  2. Ensure Bluetooth is on.
  3. While the Android mobile device searches for available devices, power your hearing aids off then on to put them into pairing mode.
  4. When the hearing aids are discovered, you will see your first name followed by Hearing Aid (“Michelle’s Hearing Aid”) under Available Devices. You will see this for each device.
  5. Select the name of each hearing aid under Available Devices. When paired, they will appear in the Paired Devices list.

Apple Mobile Device

The Thrive app makes it easy to control and adjust your hearing aids with your compatible Apple® mobile device. Downloading the app is easy; follow the step-by-step instructions below:

  1. Open the App Store®.
  2. In the search box type "Thrive."
  3. Tap GET to download the app to your mobile device.

Android Mobile Device

The Thrive app makes it easy to control and adjust your hearing aids with your compatible Android™ mobile device. Downloading the app is easy. Follow the step-by-step instructions below:

  1. Open the Google Play™ store.
  2. In the search box type "Thrive."
  3. Tap INSTALL to download the app to your mobile device.

Apple or Android Mobile Device

Open the Thrive app. You will be prompted for setup:

NotificationsSelect Allow or Don’t Allow. Notifications will send an audible alert to the hearing aids, place a notice on the Thrive app icon, and place a banner on the lock screen.

Location ServicesAlways Allow is recommended. Location Services are important for features such as geotagging, Fall Alert and Find My Hearing Aids.

End User License Agreement and Privacy PolicyReview the agreement and check both consent boxes. Click Accept.

Basic or Advanced ModeSelect desired mode and press continue. This can be changed later within the app.

Thrive App Sign InVisit Facebook, Google™ search engine or create your own account with an email address and password. This creates your cloud account and saves your Thrive app preferences.

Get to know the Thrive app

The full-featured, easy-to-use Thrive app gives you complete control of your hearing aids. The homescreen provides a snapshot of your health information and serves as your portal to change settings, adjust volume, create customised presets and more. Download the User Guide for details.

Download the guide
Thrive smartphone app